1. We accept Ali pay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. The payment don't include the import duties, taxes, and/or customs fees. You are responsible for paying any additional charges for customs clearance.
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
****( For Russia customer, please write a full name of the delivery contact person, it may happen that you can't receive your order base on the new policy of your country.)
4. Normally we have the goods in stock, we can ship it out in 1- 2 days,If we didn't send out in 2 days, the items may be out of stock.
5. If you have not received your goods and you have question about it, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
6. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
1. All the products we are selling include factory warranty ,don’t cover times that have been abused, burned and damaged in any form.
2. Please leave a message if you have not received item in 30 days,we will check it with post office, and then resend or refund any missing item.
3. If you have a defective item,please contact us within 2 days from you receive the shipment .All return items must be returned with it’s original packaging and accessories.We will refund the money to you when we get the return items,Or replace item for you.
1. All the products are 100% Brand New and tested before shipping.
2. 6 months Manufacturer's limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
3. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
1.If you are satisfies with our service and products, Hope you can give us 5 stars positive feedback. Your support means a lot to us.
2.If you have problem or question, Please contact us before leaving an neutral or negtive feedback. We will help you solve it, and make you satisfied about it.
3.We will give you an answer in 24 hours, If you don't get the answer during this time, please kindly resend them.
1. Q: Are you authentic Docolor brushes?
A: Yes,all brushes are real Docolor
2. Q: I dont receive my packages,what should I do?
A: Please contact with us through Aliexpress message firstly.We will help you and arrange inspection our processing link. At the same time,you need check your shipping address and whether the payment is successful.Also if you are convenient,pls check with the post office nearby.
3. Q: Can you sell wholesale price?
A: Yes,if your order above $300 one time.You can contact with us.
4. Q: What should I do when I receive a Docolor product?
A: Please check carefully whether the received product is same as what you ordered. If you receive a wrong product, damaged product, or partial shipment of your order, please immediately contact the store to obtain after-sales support. We apologize for the inconvenience to you in case anything happens like this.
5. Q: What should I do when there is a quality problem of the product?
A: Whether you use Docolor products first time or you are Docolor products enthusiast, you will face the following condition: there will be some hair loss or slightly color fading when you first time wash the makeup brush. This is normal phenomenon. However, if this situation continues during the subsequent use, then it is a quality problem. Please contact our customer service. Docolor provides you up to 6 months quality assurance.
By the way, if you like our store, Please add our store to your Favorite Stores, You can get our New arrival and Discount information in time. You can also share our store with your friends.